Refund policy

Return and Refund Policy

At The Stork Bag, we want every gift to arrive in beautiful condition and bring joy to its recipient.

Eligible Returns and Refunds

Because our gift boxes are thoughtfully curated and contain a selection of individual items, we do not accept returns for change of mind, incorrect customer selection, or unwanted gifts.

However, if your order arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.

Reporting an Issue

Please contact us at hello@thestorkbag.com within 48 hours of delivery, where possible. Include your order number, a description of the issue, and clear photographs of any damaged or incorrect items and their packaging.

We will review your request and advise you of the next steps.

Resolution

Depending on the circumstances, we may offer a replacement, a refund, or another appropriate resolution. We will discuss the available options with you before proceeding.

Please do not return any items without contacting us first and receiving return instructions.